Rosie Guerra (Sr. Mgr., CXC & Systems)

What is this category for?Use Accolades, Dealership Recognition & Community to submit dealership stories, accomplishments, and community involvement that may be appropriate for recognition, promoti...

Our Aftersales Chat team is available Monday-Friday 7am-5pm and Saturdays 8am-5pm. This team assists customers when our AI chatbots cannot. The CXC schedules appointments using the instructions pro...

Our Digital Support Staff for CXC / Xtime / KB is available Monday-Friday 6am-6pm and Saturdays 8am-4pm. This also includes support or questions for our auxiliary teams like Chat and Teleservice.  

GP1 has unique settings for assigning advisors to service visits. Understanding these settings helps ensure appointments are scheduled correctly and provides a consistent customer experience.Brand ...

GP1 has unique settings for assigning advisors to service visits. Understanding these settings helps ensure service visits are assigned correctly and provides a consistent customer experience.Advis...

Step 1: Sign In to the Zoom Web Portal Navigate to https://zoom.us. Sign in using your company credentials through SSO (SAML) via OneLogin. Step 2: Navigate to Call Logs From the left-hand navigati...

“Already Linked"If you are attempting to create a Bridge ID and receive this message:Another Bridge ID user is already using the Bridge ID you are trying to set up.New user will need to modify Brid...

Once a Bridge ID has been created, methods for password recovery will depend on what was entered during the initial setup. To update the email or phone number on file, users must log in to their Xt...

This is a universal update mandatory for Xtime access. It is meant to boost security and ease login to multiple products. The signup is simple and takes less than a few minutes. Log in Using the Cr...

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