Accessing Call Recordings (Store Level)

Step 1: Sign In to the Zoom Web Portal

1. Navigate to https://zoom.us.
2. Sign in using your company credentials through SSO (SAML) via OneLogin.

Step 2: Navigate to Call Logs

1. From the left-hand navigation menu, select Phone System Management.
2. Click Call Logs (or Phone Logs, depending on your assigned role and permissions).

Step 3: Filter Your Search

To locate a specific call, use the available filters:

• Date Range: Select the time period when the call occurred.
• Site: Choose the appropriate site (for example, Zoom Virtual Agent, if applicable).
• User: Filter by a specific user.
• Extension: Filter by extension number.
• Call Type: Select Inbound or Outbound calls.

Step 4: Locate the Call

1. Review the list of call records.
2. Use the Search field to find a call by phone number or extension.

Step 5: Access the Recording

1. In the Recordings column, locate the desired call.
2. Click the Play icon to listen to the recording or the Download icon to save a copy.

Troubleshooting

If a transcript is available but no audio recording is displayed, the recording may:

• Still be processing, or
• Not have successfully captured during the call.