Rosie Guerra (Sr. Mgr., CXC & Systems)

Step 1: Sign In to the Zoom Web Portal Navigate to https://zoom.us. Sign in using your company credentials through SSO (SAML) via OneLogin. Step 2: Navigate to Call Logs From the left-hand navigati...

“Already Linked"If you are attempting to create a Bridge ID and receive this message:Another Bridge ID user is already using the Bridge ID you are trying to set up.New user will need to modify Brid...

Once a Bridge ID has been created, methods for password recovery will depend on what was entered during the initial setup. To update the email or phone number on file, users must log in to their Xt...

This is a universal update mandatory for Xtime access. It is meant to boost security and ease login to multiple products. The signup is simple and takes less than a few minutes. Log in Using the Cr...

Don't know who can help? Use this guide.

If you're having trouble accessing your Xtime account, this guide will help you troubleshoot and resolve common login issues efficiently.Access Denied Due to Unauthorized Identity ProviderIf you se...

 CXC / Xtime / KBGroup responsible for reviewing, coordinating, and implementing updates related to Customer Experience Center (CXC) content, Xtime scheduling configurations, and Knowledge Base res...

By submitting one ticket, our Digital Support team can quickly:Program scheduling changes in XtimeCommunicate updates to the CXCInform customers with existing service appointments via textCoordinat...