If you're having trouble accessing your Xtime account, this guide will help you troubleshoot and resolve common login issues efficiently.
Access Denied Due to Unauthorized Identity Provider
If you see an error stating your identity provider is unauthorized, it means your dealership's access permissions need updating. Please contact your dealership's identity provider or system administrator to request the necessary access rights for Xtime.
Forgot Your Username or Password?
If you cannot remember your Xtime username or password, you can request a password reset. Upon request, you will receive a temporary password via your registered email address to regain access.
Clearing Browser Data to Fix Login Issues
Sometimes cached browser data can cause login problems. To clear your browsing history in Google Chrome, follow these steps:
- Open Chrome and click the menu icon (three dots) in the top-right corner.
- Select 'Clear browsing data' from the dropdown menu.
- Ensure 'Browsing history' is checked.
- Choose 'All time' from the time range dropdown menu.
- Click 'Clear data' to complete the process.
Need Additional Help? Contact Group 1 Digital Support
If you continue to experience login difficulties after trying these steps, please submit a Digital Support ticket for assistance. Our team is dedicated to providing friendly and professional help specifically for automotive dealership users.