Our Aftersales Chat team is available Monday-Friday 7am-5pm and Saturdays 8am-5pm. This team assists customers when our AI chatbots cannot. The CXC schedules appointments using the instructions provided in your Knowledge Base (KB) and in accordance with your Xtime availability.
To request CXC / Xtime / KB changes or report concerns, a member of the store's management team must submit a digital support ticket.