By submitting one ticket, our Digital Support team can quickly:
- Program scheduling changes in Xtime
- Communicate updates to the CXC
- Inform customers with existing service appointments via text
- Coordinate with Zoom administrators for phone updates
- Update your Chat platforms
- Collaborate with additional depts. to align messaging across web, social media, and other digital channels
The CXC service team responsible for the most of these updates are available from 6:00 a.m. to 6:00 p.m. CST Monday-Friday & 8:00 am to 4:00 p.m. CST on Saturdays. Outside of these hours, our ticketing system is actively monitored for urgent service needs. Unfortunately, other dept. hours do vary so the sooner we are notified, the sooner we can engage with others.
NOTE: All changes to Hours of Operation require Market Director approval.