To ensure Market Adjustments are displayed accurately on the website inventory, specific information is required before a request can be processed. Please review the requirements below before submitting a ticket.
1. Request Must Be Submitted by the General Manager (GM)
Requests to add or modify Market Adjustments on website inventory must be submitted directly by the dealership's General Manager (GM).
Important:
- Forwarded approvals from a GM cannot be accepted.
- The GM must create and submit the support ticket themselves.
- Requests submitted by other dealership personnel will not be processed.
2. Provide the Affected Vehicle(s)
Market Adjustments are applied to specific vehicles. When submitting a request, provide the Stock Number(s) and/or VIN(s) of the vehicle(s) that should receive the Market Adjustment.
Examples:
| Stock Number | VIN |
| T12345 | 1FTFW1E89PFA12345 |
| T12346 | 1FTFW1E89PFA67890 |
Providing the Stock Number or VIN helps ensure the Market Adjustment is applied to the correct vehicle(s).
3. Provide the Market Adjustment Amount
Include the Market Adjustment amount that should be added to the affected vehicle(s).
Examples:
- Stock #T12345: $2,500 Market Adjustment
- VIN 1FTFW1E89PFA12345: $5,000 Market Adjustment
If multiple vehicles require different Market Adjustment amounts, please clearly identify the amount associated with each vehicle.
4. Market Director Approval Required
Please include documentation showing Market Director approval when submitting your request.
Acceptable documentation may include:
- Email approval from the Market Director
- Signed approval documentation
- Other written confirmation from the Market Director
If Market Director approval is not included with the ticket, the Digital Support team will reach out to the appropriate Market Director on your behalf to obtain approval before the request can be processed. Please note that this may increase the time required to complete the request.
Submitting Your Request to Group 1 Digital Support
Once all required information has been gathered, the GM should submit a Group 1 Digital Support ticket. Our team is dedicated to providing friendly and professional help specifically for dealership personnel.
Ticket Submission Checklist (Please ensure the following information is included):
☐ Ticket is being submitted directly by the General Manager (GM)
☐ Stock Number(s) and/or VIN(s) have been provided
☐ Market Adjustment amount has been provided for each vehicle
☐ Market Director approval documentation is attached (recommended)
🏷️Ticket Category: Website → Add Dealer-Installed Accessories to Website